Jira Service Management

{"xsrfToken":"5df13a1823f146c5ec86ec2c104e0dd97e0c6d47_lout","branding":{"id":"5","key":"sc","name":"Convesio Support Center","portalBaseUrl":"/servicedesk/customer/portal/5","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/5/7","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#de5c4e","headerLinkHoverBGColor":"#de5c4e","headerBadgeColor":"#de5c4e"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/e6dfee68-1000-41b8-b5bc-db8c74e27673/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwZDE2MTQ1MC1jNzI4LTQ0OGMtODYwOC0xYzVlZjMwNWJmMTgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmU2ZGZlZTY4LTEwMDAtNDFiOC1iNWJjLWRiOGM3NGUyNzY3MyI6WyJyZWFkIl19LCJleHAiOjE3MDEyOTY4MzgsIm5iZiI6MTcwMTI5NjIzOH0.ne1yRbB8eHEugaYEbopMEGcidVhOTtp5O2TnGuhFOdE&client=0d161450-c728-448c-8608-1c5ef305bf18&mode=fit","logoId":"e6dfee68-1000-41b8-b5bc-db8c74e27673","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#056571","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/10ba3b4f-156a-46b9-ba48-de59d9946d79/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwZDE2MTQ1MC1jNzI4LTQ0OGMtODYwOC0xYzVlZjMwNWJmMTgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjEwYmEzYjRmLTE1NmEtNDZiOS1iYTQ4LWRlNTlkOTk0NmQ3OSI6WyJyZWFkIl19LCJleHAiOjE3MDEyOTY4MzgsIm5iZiI6MTcwMTI5NjIzOH0.fqYcTQbZjlxtgVtTtBQfYk8xiNxdiyizcuRmvGlgtOU&client=0d161450-c728-448c-8608-1c5ef305bf18&height=300&mode=fit","bannerMediaApiFileId":"10ba3b4f-156a-46b9-ba48-de59d9946d79","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"5","key":"sc","projectId":10013,"serviceDeskId":5,"name":"Convesio Support Center","description":"Questions, problems or bugs? Here's the place to let us know – we're ready to help.","portalBaseUrl":"/servicedesk/customer/portal/5","onlyPortal":true,"reqTypes":[{"id":"10127","name":"Migration","descriptionHtml":"We typically complete simple migrations the same business day. More complex migrations may take up to 48 hours. All fields are required; enter NONE if the field does not apply to your site.","callToAction":"Migration","introHtml":"Let us migrate your site for free! Start the process here.","icon":10313,"iconUrl":"https://convesio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10313","groups":[7],"key":""},{"id":"10123","name":"Ticket","descriptionHtml":"A lot of questions are answered in our Knowledge Base and videos. Check them out here: <a href=\"https://convesio.atlassian.net/wiki/spaces/KB/overview\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://convesio.atlassian.net/wiki/spaces/KB/overview</a> . If you need help NOW, please hit us up in chat, at the lower right corner of our website and your Convesio Dashboard.","callToAction":"Ticket","introHtml":"Need assistance in getting something done on the Convesio Platform? We're ready to help ... start here.","icon":10321,"iconUrl":"https://convesio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10321","groups":[7],"key":""},{"id":"10145","name":"Pro Services","descriptionHtml":"","callToAction":"Pro Services","introHtml":"","icon":10315,"iconUrl":"https://convesio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10315","groups":[],"key":""},{"id":"10170","name":"Scheduled Ticket","descriptionHtml":"","callToAction":"Scheduled Ticket","introHtml":"","icon":10307,"iconUrl":"https://convesio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10307","groups":[],"key":""},{"id":"10171","name":"Site Maintenance","descriptionHtml":"","callToAction":"Site Maintenance","introHtml":"","icon":10318,"iconUrl":"https://convesio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10318","groups":[],"key":""},{"id":"10136","name":"Slack Ticket","descriptionHtml":"","callToAction":"Slack Ticket","introHtml":"","icon":10661,"iconUrl":"https://convesio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10661","groups":[],"key":""}],"reqGroups":[{"id":7,"name":"General"}],"orderMapping":{"7":[10123,10127]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"d54ed7a7-47c3-3f22-99cc-b475c66120e6","appLinkName":"System Confluence","appLinkUrl":"https://convesio.atlassian.net/wiki","spaceKey":"KB","spaceName":"Docs: Knowledge Base","spaceUrl":"https://convesio.atlassian.net/wiki/spaces/KB","isServer":false},"labels":[],"projectKey":"SC","serviceDeskId":5,"kbLinkDomainURLs":["https://convesio.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":5,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SC","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":true,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwZDE2MTQ1MC1jNzI4LTQ0OGMtODYwOC0xYzVlZjMwNWJmMTgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDEzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MDEyOTc0MzcsIm5iZiI6MTcwMTI5NjIzN30.am1vqeX7cwBjk8AEYO_Dk--ARaI7-8CneRQzR7-FtWk","targetCollection":"upload-project-10013","endpointUrl":"https://api.media.atlassian.com","clientId":"0d161450-c728-448c-8608-1c5ef305bf18","tokenDurationInMins":20}},"reqCreate":{"id":10123,"projectId":10013,"form":{"name":"Ticket","descriptionHtml":"A lot of questions are answered in our Knowledge Base and videos. Check them out here: <a href=\"https://convesio.atlassian.net/wiki/spaces/KB/overview\" class=\"external-link\" rel=\"nofollow noreferrer\">https://convesio.atlassian.net/wiki/spaces/KB/overview</a> . If you need help NOW, please hit us up in chat, at the lower right corner of our website and your Convesio Dashboard.","callToAction":"Ticket","intro":"Need assistance in getting something done on the Convesio Platform? We're ready to help ... start here.","instructions":"A lot of questions are answered in our Knowledge Base and videos. Check them out here: <a href=\"https://convesio.atlassian.net/wiki/spaces/KB/overview\" class=\"external-link\" rel=\"nofollow noreferrer\">https://convesio.atlassian.net/wiki/spaces/KB/overview</a> . If you need help NOW, please hit us up in chat, at the lower right corner of our website and your Convesio Dashboard.","icon":10321,"iconUrl":"https://convesio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10321","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","fieldId":"customfield_10152","fieldConfigId":"10269","label":"Billing Amount","description":"","descriptionHtml":"","required":false,"displayed":false,"defaultObject":"0","presetValues":[],"defaultObjectAsJson":"\"0\""},{"fieldType":"select","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"1","label":"Highest","selected":false,"children":[]},{"value":"2","label":"High","selected":false,"children":[]},{"value":"3","label":"Medium","selected":true,"children":[]},{"value":"4","label":"Low","selected":false,"children":[]},{"value":"5","label":"Lowest","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"duedate","fieldId":"duedate","fieldConfigId":"","label":"Due date","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[]},{"fieldType":"select","fieldId":"customfield_10125","fieldConfigId":"10239","label":"Component","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"10106","label":"Client Site","selected":false,"children":[]},{"value":"10130","label":"Client CP","selected":false,"children":[]},{"value":"10131","label":"Process/Function","selected":false,"children":[]},{"value":"10132","label":"Other","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","fieldId":"summary","fieldConfigId":"","label":"How can we help?","description":"A sentence or two is enough here","descriptionHtml":"A sentence or two is enough here","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","fieldId":"customfield_10138","fieldConfigId":"10252","label":"Help us triage a little, please","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10125","label":"This is a general question","selected":true,"children":[]},{"value":"10126","label":"My site is offline or I can't access the admin","selected":false,"children":[]},{"value":"10176","label":"I had errors while migrating my site","selected":false,"children":[]},{"value":"10127","label":"My site doesn't look right","selected":false,"children":[]},{"value":"10128","label":"This is related to my Convesio Dashboard","selected":false,"children":[]},{"value":"10129","label":"Other","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"textarea","fieldId":"description","fieldConfigId":"","label":"Tell us more","description":"Be as detailed as it takes. The more you can tell us now, the better help we can be. If this issue is determined not to be a platform issue we will advise and discuss options with you before proceeding.","descriptionHtml":"Be as detailed as it takes. The more you can tell us now, the better help we can be. If this issue is determined not to be a platform issue we will advise and discuss options with you before proceeding.","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"text","fieldId":"customfield_10129","fieldConfigId":"10243","label":"Account","description":"If you're not logged in to the support portal, please list the account name or email","descriptionHtml":"If you're not logged in to the support portal, please list the account name or email","required":true,"displayed":true,"presetValues":[]},{"fieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/5/create/10123","requestValidateBaseUrl":"/servicedesk/customer/portal/5/validate/10123","calendarParams":{"firstDay":0,"date":"2023-11-29T14:17:17-0800","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"d54ed7a7-47c3-3f22-99cc-b475c66120e6","appLinkName":"System Confluence","appLinkUrl":"https://convesio.atlassian.net/wiki","spaceKey":"KB","spaceName":"Docs: Knowledge Base","spaceUrl":"https://convesio.atlassian.net/wiki/spaces/KB","isServer":false},"labels":[],"projectKey":"SC","serviceDeskId":5,"kbLinkDomainURLs":["https://convesio.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwZDE2MTQ1MC1jNzI4LTQ0OGMtODYwOC0xYzVlZjMwNWJmMTgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDEzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MDEyOTc0MzcsIm5iZiI6MTcwMTI5NjIzN30.am1vqeX7cwBjk8AEYO_Dk--ARaI7-8CneRQzR7-FtWk","targetCollection":"upload-project-10013","endpointUrl":"https://api.media.atlassian.com","clientId":"0d161450-c728-448c-8608-1c5ef305bf18","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}