{"xsrfToken":"835375dbcfbc3dc41960c27549980e460aa07a2b_lout","branding":{"id":"5","key":"sc","name":"Convesio Support Center","portalBaseUrl":"/servicedesk/customer/portal/5","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/5/7","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#de5c4e","headerLinkHoverBGColor":"#de5c4e","headerBadgeColor":"#de5c4e"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/e6dfee68-1000-41b8-b5bc-db8c74e27673/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwZDE2MTQ1MC1jNzI4LTQ0OGMtODYwOC0xYzVlZjMwNWJmMTgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmU2ZGZlZTY4LTEwMDAtNDFiOC1iNWJjLWRiOGM3NGUyNzY3MyI6WyJyZWFkIl19LCJleHAiOjE3MzUyMzMxMTEsIm5iZiI6MTczNTIzMjUxMX0.5KJqQfaxnAQ88pZY8xNkqIDNpK7EdLvvnG3WeVp0U_g&client=0d161450-c728-448c-8608-1c5ef305bf18&mode=fit","logoId":"e6dfee68-1000-41b8-b5bc-db8c74e27673","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#056571","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/10ba3b4f-156a-46b9-ba48-de59d9946d79/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwZDE2MTQ1MC1jNzI4LTQ0OGMtODYwOC0xYzVlZjMwNWJmMTgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjEwYmEzYjRmLTE1NmEtNDZiOS1iYTQ4LWRlNTlkOTk0NmQ3OSI6WyJyZWFkIl19LCJleHAiOjE3MzUyMzMxMTEsIm5iZiI6MTczNTIzMjUxMX0.GKYsqHCo2jCO6jQjkRRo8BmigS8UpYQms2azkOdoDW8&client=0d161450-c728-448c-8608-1c5ef305bf18&height=300&mode=fit","bannerMediaApiFileId":"10ba3b4f-156a-46b9-ba48-de59d9946d79","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"5","key":"sc","projectId":10013,"serviceDeskId":5,"name":"Convesio Support Center","description":"<p>Questions, problems or bugs? Here's the place to let us know – we're ready to help.</p>","portalBaseUrl":"/servicedesk/customer/portal/5","onlyPortal":true,"reqTypes":[{"id":"10127","name":"Migration","descriptionHtml":"<p>We typically complete simple migrations the same business day. More complex migrations may take up to 48 hours. All fields are required; enter NONE if the field does not apply to your site.</p>","callToAction":"Migration","introHtml":"<p>Let us migrate your site for free! Start the process here.</p>","icon":10313,"iconUrl":"https://convesio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10313","groups":[7],"key":""},{"id":"10123","name":"Ticket","descriptionHtml":"<p>A lot of questions are answered in our Knowledge Base and videos. Check them out here: <a href=\"https://convesio.atlassian.net/wiki/spaces/KB/overview\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://convesio.atlassian.net/wiki/spaces/KB/overview</a> . If you need help NOW, please hit us up in chat, at the lower right corner of our website and your Convesio Dashboard.</p>","callToAction":"Ticket","introHtml":"<p>Need assistance in getting something done on the Convesio Platform? We're ready to help ... start here.</p>","icon":10321,"iconUrl":"https://convesio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10321","groups":[7],"key":""},{"id":"10145","name":"Pro Services","descriptionHtml":"","callToAction":"Pro Services","introHtml":"","icon":10315,"iconUrl":"https://convesio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10315","groups":[],"key":""},{"id":"10170","name":"Scheduled Ticket","descriptionHtml":"","callToAction":"Scheduled Ticket","introHtml":"","icon":10307,"iconUrl":"https://convesio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10307","groups":[],"key":""},{"id":"10171","name":"Site Maintenance","descriptionHtml":"","callToAction":"Site Maintenance","introHtml":"","icon":10318,"iconUrl":"https://convesio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10318","groups":[],"key":""},{"id":"10136","name":"Slack Ticket","descriptionHtml":"","callToAction":"Slack Ticket","introHtml":"","icon":10661,"iconUrl":"https://convesio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10661","groups":[],"key":""}],"reqGroups":[{"id":7,"name":"General"}],"orderMapping":{"7":[10123,10127]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"d54ed7a7-47c3-3f22-99cc-b475c66120e6","appLinkName":"System Confluence","appLinkUrl":"https://convesio.atlassian.net/wiki","spaceKey":"KB","spaceName":"Docs: Knowledge Base","spaceUrl":"https://convesio.atlassian.net/wiki/spaces/KB","isServer":false},"labels":[],"projectKey":"SC","serviceDeskId":5,"kbLinkDomainURLs":["https://convesio.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":5,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SC","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":true,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwZDE2MTQ1MC1jNzI4LTQ0OGMtODYwOC0xYzVlZjMwNWJmMTgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDEzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzUyMzM3MTEsIm5iZiI6MTczNTIzMjUxMX0.ZBmERVMoQX5QCZaHUyB-pJ1WXye2OiR2D-ezA7ZJqt0","targetCollection":"upload-project-10013","endpointUrl":"https://api.media.atlassian.com","clientId":"0d161450-c728-448c-8608-1c5ef305bf18","tokenDurationInMins":20}},"reqCreate":{"id":10127,"projectId":10013,"form":{"name":"Migration","descriptionHtml":"<p>We typically complete simple migrations the same business day. More complex migrations may take up to 48 hours. All fields are required; enter NONE if the field does not apply to your site.</p>","callToAction":"Migration","intro":"<p>Let us migrate your site for free! Start the process here.</p>","instructions":"<p>We typically complete simple migrations the same business day. More complex migrations may take up to 48 hours. All fields are required; enter NONE if the field does not apply to your site.</p>","icon":10313,"iconUrl":"https://convesio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10313","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"1","label":"Highest","selected":false,"children":[]},{"value":"2","label":"High","selected":false,"children":[]},{"value":"3","label":"Medium","selected":true,"children":[]},{"value":"4","label":"Low","selected":false,"children":[]},{"value":"5","label":"Lowest","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:float","fieldId":"customfield_10152","fieldConfigId":"10269","label":"Billing Amount","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Domain to migrate","description":"mysite.com","descriptionHtml":"<p>mysite.com</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10129","fieldConfigId":"10243","label":"Convesio Account Name or email","description":"Please enter your company name or the account email.","descriptionHtml":"<p>Please enter your company name or the account email.</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10126","fieldConfigId":"10240","label":"Where are most of your site's visitors located?","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10107","label":"United States","selected":true,"children":[]},{"value":"10133","label":"Europe (Frankfurt)","selected":false,"children":[]},{"value":"10109","label":"Australia","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10184","fieldConfigId":"10305","label":"Please select the plan type for this site","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10362","label":"Starter ($50/month)","selected":false,"children":[]},{"value":"10363","label":"Business - Level 2 ($150/month)","selected":true,"children":[]},{"value":"10364","label":"Business - Level 3 ($300/month)","selected":false,"children":[]},{"value":"10366","label":"Business - Level 4 ($600/month)","selected":false,"children":[]},{"value":"10367","label":"Enterprise - Level 5 ($1000/month)","selected":false,"children":[]},{"value":"10368","label":"Enterprise - Level 6 ($1600/month)","selected":false,"children":[]},{"value":"10369","label":"Enterprise - Level 7 ($2400/month)","selected":false,"children":[]},{"value":"10365","label":"Negotiated Pricing/Custom Plan","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10190","fieldConfigId":"10314","label":"Web Server Type","description":"If you are unsure, we will use the default.","descriptionHtml":"<p>If you are unsure, we will use the default.</p>","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10370","label":"NginX","selected":true,"children":[]},{"value":"10371","label":"Lighttpd","selected":false,"children":[]},{"value":"10372","label":"Apache","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10191","fieldConfigId":"10315","label":"PHP Version","description":"If you are unsure, we will deploy the default, PHP 8.0","descriptionHtml":"<p>If you are unsure, we will deploy the default, PHP 8.0</p>","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10373","label":"7.4","selected":false,"children":[]},{"value":"10374","label":"8.0","selected":true,"children":[]},{"value":"10375","label":"8.1","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10192","fieldConfigId":"10316","label":"(for plan types supporting this) Database setup","description":"This option not available for Starter. Private options carry an extra charge for Business. Enterprise plans include choice of private database.","descriptionHtml":"<p>This option not available for Starter. Private options carry an extra charge for Business. Enterprise plans include choice of private database.</p>","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10376","label":"Shared Percona PXC Cluster","selected":false,"children":[]},{"value":"10377","label":"Shared MariaDB (non-clustered)","selected":false,"children":[]},{"value":"10378","label":"Private PXC (clustered or non-clustered)","selected":false,"children":[]},{"value":"10379","label":"Private MariaDB (non-clustered)","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10127","fieldConfigId":"10241","label":"What is the URL you use to add content to the site?","description":"Example: https://mysite.com/wp-admin","descriptionHtml":"<p>Example: <a href=\"https://mysite.com/wp-admin\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://mysite.com/wp-admin</a></p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10128","fieldConfigId":"10242","label":"Administrator Username","description":"Please list one username who has Administrator privileges","descriptionHtml":"<p>Please list one username who has Administrator privileges</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10130","fieldConfigId":"10244","label":"What is this user's password?","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10131","fieldConfigId":"10245","label":"Control Panel URL","description":"This is the URL you use to manage SSL, email addresses, databases, etc. Please enter the URL or NONE","descriptionHtml":"<p>This is the URL you use to manage SSL, email addresses, databases, etc. Please enter the URL or NONE</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10132","fieldConfigId":"10246","label":"Control Panel Username","description":"What is the username with access to this portal/panel?","descriptionHtml":"<p>What is the username with access to this portal/panel?</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10133","fieldConfigId":"10247","label":"Control Panel Password","description":"What is this user's password?","descriptionHtml":"<p>What is this user's password?</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10134","fieldConfigId":"10248","label":"Name of your Current Host","description":"Some hosts require special handling on our end. We can get your request to the right person faster with this information.","descriptionHtml":"<p>Some hosts require special handling on our end. We can get your request to the right person faster with this information.</p>","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10110","label":"WP Engine","selected":false,"children":[]},{"value":"10111","label":"Kinsta","selected":false,"children":[]},{"value":"10112","label":"Pagely","selected":false,"children":[]},{"value":"10113","label":"Siteground","selected":false,"children":[]},{"value":"10361","label":"Cloudways","selected":false,"children":[]},{"value":"10114","label":"GoDaddy","selected":false,"children":[]},{"value":"10115","label":"Other","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"date","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:datepicker","fieldId":"customfield_10193","fieldConfigId":"10317","label":"Scheduled Date","description":"If this migration is being pre-scheduled, please indicate the migration date","descriptionHtml":"<p>If this migration is being pre-scheduled, please indicate the migration date</p>","required":false,"displayed":true,"presetValues":[]},{"fieldType":"checkbox","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:multicheckboxes","fieldId":"customfield_10135","fieldConfigId":"10249","label":"Would you like us to handle your DNS migration?","description":"We're happy to make the whole migration hands-off. If you answer yes, we'll request additional information during the process.","descriptionHtml":"<p>We're happy to make the whole migration hands-off. If you answer yes, we'll request additional information during the process.</p>","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10116","label":"Yes","selected":false,"children":[]},{"value":"10117","label":"No","selected":false,"children":[]}]},{"fieldType":"checkbox","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:multicheckboxes","fieldId":"customfield_10136","fieldConfigId":"10250","label":"Is this an e-commerce site or one that will need to be migrated at a specific off-hours time?","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10118","label":"No","selected":false,"children":[]},{"value":"10119","label":"Yes","selected":false,"children":[]}]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Notes","description":"Any other information we need to know?","descriptionHtml":"<p>Any other information we need to know?</p>","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/5/create/10127","requestValidateBaseUrl":"/servicedesk/customer/portal/5/validate/10127","calendarParams":{"firstDay":0,"date":"2024-12-26T09:01:51-0800","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"d54ed7a7-47c3-3f22-99cc-b475c66120e6","appLinkName":"System Confluence","appLinkUrl":"https://convesio.atlassian.net/wiki","spaceKey":"KB","spaceName":"Docs: Knowledge Base","spaceUrl":"https://convesio.atlassian.net/wiki/spaces/KB","isServer":false},"labels":[],"projectKey":"SC","serviceDeskId":5,"kbLinkDomainURLs":["https://convesio.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwZDE2MTQ1MC1jNzI4LTQ0OGMtODYwOC0xYzVlZjMwNWJmMTgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDEzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzUyMzM3MTEsIm5iZiI6MTczNTIzMjUxMX0.ZBmERVMoQX5QCZaHUyB-pJ1WXye2OiR2D-ezA7ZJqt0","targetCollection":"upload-project-10013","endpointUrl":"https://api.media.atlassian.com","clientId":"0d161450-c728-448c-8608-1c5ef305bf18","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}